Prior to being CEO of Good Company, Chad ran a large ecommerce brand, a retail aggregator, and did fulfillment in house. One of the most popular brands on the roster kept hearing from their customers how well their orders showed up. So they asked him to handle all of their fulfillment.
He had always done his own fulfillment, but he had never done it for anyone else. He had a hundred questions.
A few people in the industry were kind enough to entertain every one of them. That turned into this group. Notes got traded, hard lessons got shared, wins got celebrated, and operators who wanted the same thing kept getting added. Operators answered each other honestly because they wanted to see other people win, the same way others helped them win.
For years the community was funded out of pocket and was all for charity. The group outgrew that setup. Keeping the integrity of what had been built, and keeping the ability to do good with it, meant the infrastructure had to change. In November 2026 Shippers converted to a private paid community.
Membership subscriptions fund community resources, events, and advocacy for the industry. The room stays closed, the community maintains integrity and the answers stay honest.

